At Cielo Wanders, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. No Returns & Refunds Policy

• All sales are final. We do not accept returns or offer refunds once a product has been delivered.
• We only process replacements in cases where the product is defective or damaged upon delivery.

2. Replacement Policy for Damaged or Defective Items

• If you receive a damaged or defective item, you must notify us within 48 hours of delivery.
• To request a replacement, please email us at [email protected] with:
  • Order details (order number, name, and contact information).
  • Clear photos of the damaged or defective product.

3. Conditions for Replacement

• The product must be unused and in its original packaging.
• We will verify the issue and provide instructions for the replacement process.
• If approved, a replacement will be sent within 7-10 business days after confirmation.

4. Exceptions

We do not offer replacements in the following cases:

• Change of mind or dissatisfaction with the product.
• Damage caused by misuse or mishandling by the customer.

5. Contact Us

For any questions or concerns, please contact us at:
📧 [email protected]